At Cotton Cloud Loungewear LLC, we want our customers to have a straightforward experience when purchasing casual loungewear and sleepwear. This Refund and Return Policy explains the conditions and procedures for returns, exchanges, and refunds for orders shipped within the United States.
1. Return Period
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, the item must meet the following conditions:
- The item must be unworn and unused.
- The item must be in its original condition.
- The item should include the original packaging and applicable tags, where provided.
- The item must not be damaged, altered, washed, or otherwise used.
- Proof of purchase or valid order information must be provided.
For hygiene and product-safety reasons, certain sleepwear or apparel items that have been worn, washed, or otherwise used may not be eligible for return.
2. Return Process
To request a return, please contact us before sending any item back.
Please provide:
- Your full name.
- Order number.
- Product name.
- Reason for the return.
- Relevant photos, if the product is damaged, defective, or incorrect.
Our customer service team will review the request and provide return instructions if the item qualifies for a return.
Do not send products to the return address without receiving return instructions from us first.
3. Return Address
Approved returns should be sent to:
Cotton Cloud Loungewear LLC
5123 W DESERT LN
LAVEEN, AZ 85339
USA
Customers should retain the shipping receipt or tracking information until the return has been received and processed.
4. Exchanges
We may accept exchange requests for eligible items within 30 days of delivery, subject to product availability.
The item being exchanged must be unworn, unused, in its original condition, and include its original packaging and applicable tags where provided.
To request an exchange, please contact us with your order number, the item you received, and the item or size you would like to receive instead. We will provide instructions after reviewing your request.
If the requested replacement item is unavailable, we may offer a refund or another appropriate solution.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly after delivery.
Please provide your order number and clear photographs showing the issue. After reviewing the information, we may provide instructions for returning the affected item and, where appropriate, arrange a replacement or refund.
6. Non-Returnable Items
Items may not be eligible for return if they:
- Have been worn, washed, or used.
- Have been altered or damaged after delivery.
- Are missing applicable original tags or packaging.
- Are returned after the 30-day return period.
- Cannot reasonably be resold due to their condition.
7. Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error or product issue on our part, the customer may be responsible for the applicable return shipping costs.
If an item is confirmed to be defective, damaged upon arrival, or incorrectly shipped by us, we will review the circumstances and may cover the reasonable return shipping cost where appropriate.
8. Refund Processing
Once we receive the returned item, we will inspect it to confirm that it meets the return requirements.
Eligible returns are generally reviewed and processed within 3 business days after receipt.
Once a refund has been approved and issued, the time required for the funds to appear in your account may depend on your original payment method, payment processor, or financial institution.
Refunds will generally be issued to the original payment method used for the purchase.
9. Partial or Denied Refunds
If a returned item does not meet the eligibility requirements, we may deny the return or issue a partial refund depending on the condition of the item and the circumstances.
If a return is rejected, we will notify the customer and explain the applicable reason.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipment.
Once an order has been shipped, it may no longer be eligible for cancellation and may instead need to be handled under the return procedures described above.